Nuug gives you a fully-trained, AI-augmented support team — shaped around your product, your tools, your SLAs. Live in under a week. Flex up or down any week after.
Nuug blends AI agents that never sleep with vetted human specialists who understand your product — so you get scale without losing the judgment that matters.
Kick off Monday, go live Friday. No RFPs, no 90-day onboarding, no long contracts.
Because people choose their own hours, Nuug blankets every timezone. No graveyard shifts, no shift managers, no coverage gaps.
Tier-1 questions — returns, shipping, password resets, FAQ — are resolved by AI in seconds. Humans handle only the conversations that need judgment.
Double your team on Monday, halve it on Friday. Launch season, seasonal spikes, outage surges — all absorbed automatically.
Per resolved ticket, per outbound call, per processed order. No paying for seats warming chairs — you pay for the work.
CSAT, AHT, FCR, QA scores, and sentiment — reported weekly with drill-downs by agent, queue, and intent. You see every trade-off.
30+ languages supported, with native-level speakers in every major market. Your brand voice, in every region.
Drop-in integrations for Zendesk, Intercom, Salesforce, HubSpot, Gorgias, Freshdesk, Front, Kustomer, Slack, and more.
SOC 2 Type II, GDPR, and HIPAA-ready workflows. Data-redaction and access controls baked into every queue.
Plugs into the tools you already use
Channels, tools, volume, languages, and SLAs — captured in a 30-minute working session with a Nuug partner.
AI agent tuned on your help center and tone of voice, plus vetted human specialists picked for your industry and stack.
Integrations wired, team live, dashboard handed over. A Nuug manager is on call through the first two weeks.
Weekly QA, AI retraining as your product evolves, and headcount that flexes to your volume — not the other way around.
Email, chat, social, and voice — triaged by AI, handled by specialists who know your product. We own SLAs; you own the roadmap.
Refunds, exchanges, failed shipments, address fixes — resolved end-to-end against your policies, with clean audit trails.
KYC reviews, invoice cleanup, catalog enrichment, lead enrichment, ticket triage — anywhere the workflow is structured but needs a human eye.
Content moderation, knowledge-base maintenance, AI training-data labeling, and QA for any team shipping AI-powered products.
Inbound lead qualification, outbound follow-ups, meeting booking, and CRM hygiene — AI for volume, humans for the close.
Black Friday, product launches, press moments — a turn-key surge team that pre-learns your product and disbands when you're done.
| Capability | In-house team | Traditional BPO | Nuug |
|---|---|---|---|
| Time to live | 3–6 months | 4–8 weeks | Under a week |
| 24/7 coverage | Expensive shift ops | Multiple seats per shift | Built in, any timezone |
| Scale up/down weekly | Hiring & layoffs | Quarterly contracts | Weekly |
| Pricing | Salaries + benefits | Per seat, per month | Per outcome |
| AI automation | DIY | Limited or none | Native, tuned on your docs |
| QA & coaching | You build it | Add-on | Included |
A Nuug partner will reach out within one business day — typically with a sample team composition and pricing range.