Tell us the shape of your support workload and we'll stand up a ready-to-go team — AI agents tuned on your product, plus vetted human specialists — in under a week.
Every team is AI-augmented — the sizes below refer to human specialists. The AI scales invisibly.
For early-stage teams getting support off their plate.
~1,000 resolved tickets included
For scaling CX orgs handling real volume across channels.
~5,000 resolved tickets included
For global orgs with complex SLAs and compliance requirements.
Volume-based pricing · committed capacity
All packages are month-to-month. Scale up or down each week. Pricing examples shown; final quote depends on volume, languages, and SLAs.
Tuned on your docs and tone, handling tier-1.
Vetted, trained on your product, covering every timezone.
Zendesk, Intercom, Salesforce, HubSpot, Gorgias, and more.
A single point of contact accountable for quality and SLAs.
Continuous review, retraining, and escalation handling.
CSAT, AHT, FCR, sentiment — on your screen every day.
Plain-English summaries and what we're changing next.
Volume spikes are handled silently — no approvals needed.
Channels, tools, volume, SLAs. We scope the team shape together.
Team composition, AI agent scope, integrations, pricing — in one doc.
Specialists onboarded, AI agent tuned, integrations wired.
Team takes the queue. Your ops manager is on Slack with you.
Tell us what you need. A Nuug partner will send you a proposal within one business day.
No multi-year contracts. Month-to-month, cancel any time with 30 days' notice.
Nuug does, end-to-end. You get a named ops manager as your single point of contact.
Every ticket gets a sentiment and resolution score. Weekly QA samples are reviewed by our quality team and fed back into AI retraining.
SOC 2 Type II, GDPR-ready, HIPAA-compliant workflows available on Enterprise. Data stays in-region where required.